Service Request Ticket - # 61070

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2016 08:36 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 28HN8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 28HN8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017

Wired NIC B8:CA:3A:96:A4:E3

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact grovest@wou.edu 88920

Tracking

Entered by Date Memo
Tom Groves
Email

Public
Entered by Date Memo
Tom Groves Oct 17, 2016 04:37 PM 
Status changed from (1) Pending to (5) Completed
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Tom Groves Oct 17, 2016 04:37 PM 
Scott Carter confirmed via email that the work is
completed.
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Tom Groves Oct 17, 2016 03:11 PM 
Left a VM with Scott C to confirm the request is
completed.
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Paul Lambert Sep 07, 2016 02:08 PM 
Task reassigned to Tom Groves.
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Paul Lambert Sep 07, 2016 02:08 PM 
I don't think there was a work order for this.
050B174C is activated
1/2 hr for activation and clean-up
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Jessie Bergantinos Sep 06, 2016 08:19 AM 
****This is an email****
Hi,

Just following up on this. The tech who was 
working on setting up the new equipment didn't 
finish with the network jacks -- left a few 
unplugged, so I wasn't sure what was happening 
there. Just wanted to make sure it wasn't lost 
in the shuffle.

Thanks,
Scott
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Jonathan Yoshikawa Sep 01, 2016 04:06 PM 
Task reassigned to Paul Lambert.
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Jonathan Yoshikawa Sep 01, 2016 12:31 PM 
equipment setup.  
duct requested.
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Jonathan Yoshikawa Aug 31, 2016 08:45 AM 
Task reassigned to Jonathan Yoshikawa.
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Amy Anderson Aug 31, 2016 08:36 AM 
****This is an email****
Hi,

We're setting up a table in the DMC (HL 219) 
for dubbing, scanning, and other things. We'd 
like a computer from the northeast corner of 
the second floor of the library (WOU#20130221) 
moved to this table. (It's one of the few that 
still has a hard drive.) We'd also like the 
scanner in HL 221 (WOU#20080290) moved to this 
computer and configured.

I'd also like the same network cover (duct?) 
put over the network line, just as it looks 
from the other direction. Paul Lambert was the 
one who did it last time, I believe. This can 
be done later, of course.

Thanks a bunch,
Scott
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