Service Request Ticket - # 61075

Service Request Information

CONTACT Name Lofton, Jackie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2016 09:44 AM
Department International Education & Development Phone 88161
Location Email loftonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130874[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43R7V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:E0:6A

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Aug 31, 2016 04:00 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Aug 31, 2016 04:00 PM 
The computer was having an issue. Trouble shooting
shows hard disk issue. I changed the hard disk
from loaner and it was working. Then it had
network issue, looks like driver issue. Then I
bought both the machine back to office and put it
back again together and wallah it was working
again. No issue at all. ;)
Did test all positive.

Set it up back to the front desk in international
office.
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Jessie Bergantinos Aug 31, 2016 09:59 AM 
Receiving loaner #20110109[Edit Inv]
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Amy Anderson Aug 31, 2016 09:54 AM 
Contact changed from Student Student to Jackie Bouvia.
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Amy Anderson Aug 31, 2016 09:46 AM 
Task reassigned to Ranjit Kayastha.
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Amy Anderson Aug 31, 2016 09:46 AM 
Task reassigned to UCS Tech.
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Amy Anderson Aug 31, 2016 09:46 AM 
Not a student, but she wasn't showing up in the 
system.
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Ranjit Kayastha Aug 31, 2016 09:46 AM 
Task reassigned to Ranjit Kayastha.
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Amy Anderson Aug 31, 2016 09:44 AM 
Moved computers last night, but now it is not 
working. It is saying Initializing Intel boot 
agent.

Jackie Bouvia Welcome desk in Maskee Hall, 
International office
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