Service Request Ticket

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Service Request Information

CONTACT	Name	Erickson, Ander	Date	Aug 31, 2016 10:44 AM
	Department	Mathematics	Phone
	Location		Email	ericksona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160351 (opens in a new window)	Bldg/Room	RWEC 220
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25S90N9GG7D	Location	Jennifer Keen
	CPU	Intel Core i5(2.8GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education-Office 201* for MAC License from XXXX2016005511; LUDWIG request MOVE of license from Gournaris to Peet: Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 ORDER11556;
	Wired NIC	A8:60:B6:06:B0:25
	Wireless NIC	28:F0:76:56:A1:92
	Bluetooth NIC	28:F0:76:56:A1:93

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Sep 15, 2016 12:10 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jonathan Yoshikawa	Sep 15, 2016 12:10 PM	delivered	Add Attachment
Jonathan Yoshikawa	Sep 14, 2016 02:55 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ranjit Kayastha	Sep 14, 2016 10:17 AM	**This is an email** Thursday at 11:30 would be good if that works for you. About how long does it take? Let me get back to you on the printers. There are two, but I don't have the names in front of me. If you know what the printers are that the math department uses, then that's what I need. Best, Ander	Add Attachment
Ranjit Kayastha	Sep 14, 2016 10:16 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Sep 13, 2016 08:19 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Sep 13, 2016 08:19 AM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Sep 13, 2016 08:15 AM	Moved in AD to FacStaff-Math-Computers.	Add Attachment
Ryp Ring	Sep 12, 2016 09:59 AM	Task reassigned to UCS Tech.	Add Attachment
Ryp Ring	Sep 12, 2016 09:59 AM	UPDATE IN AD	Add Attachment
Ryp Ring	Sep 12, 2016 09:58 AM	Finished full setup, moved to counter across from shelf	Add Attachment
Ryp Ring	Sep 09, 2016 08:23 AM	installed SPSS, Adobe, and NVIVO	Add Attachment
Ryp Ring	Sep 06, 2016 04:31 PM	Started imaging	Add Attachment
Tricia Flaherty	Sep 06, 2016 02:47 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Sep 06, 2016 02:47 PM	according to Sharon Price not sure of the exact start date for Ander yet, but his office is up and running in MNB 131 and We could email him to coordinate when he will be around or set it up in his office. ericksona@wou.edu His Equipment will be on the inventory counter in ITC008, No Invoice is with it but there is a NEW Equip Setup form	Add Attachment
Tricia Flaherty	Sep 06, 2016 02:43 PM	Nvivo 11Plus for MAC from HERE: T:\NVIVO\NVivo_11\NVivo_11PLUS	Add Attachment
Tricia Flaherty	Sep 06, 2016 02:42 PM	SPSS from HERE: T:\Spss\SPSS24StatisticsSTD_AuthUser PLEASE remember to record who you install it for and when on T:Drive please	Add Attachment
Tricia Flaherty	Sep 06, 2016 02:39 PM	FOR INSTALL OF ADOBE ACROBAT PRO DC-- new "serialized" installer instructions: Transfer the new folder at: T:\Adobe CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN to computer Desktop and run the setup.exe file in the enclosed Build folder. This should install Acrobat Pro DC and automatically "serialize" the program. When done launch Adobe to make sure it was successful then delete installer folder on Desktop of W#20160351	Add Attachment
Courtney Croy	Aug 31, 2016 10:44 AM	NEW EQUIP SETUP: An iMac W#20160351 is to be set up and delivered for Ander Erickson in Math. This Mac is located on the table at the end of my counter.	Add Attachment