Service Request Ticket

Service Request Information

CONTACT	Name	Campbell, Darla	Date	Aug 31, 2016 12:46 PM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140868 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXB1KM1	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB1KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:69:20

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Sep 13, 2016 09:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Sep 13, 2016 09:57 AM	John said we are going to reimage the old machine anyway so doesn't need to do it now. So closing the ticket.	Add Attachment
Megan Thibeault	Sep 12, 2016 08:07 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Sep 12, 2016 08:07 AM	Please follow up, Shina is out this week.	Add Attachment
Shina Oladiti	Aug 31, 2016 04:52 PM	File-maker installed. The other computer computer is in the old ED building. Will grab the other computer tomorrow to uninstall File-maker.	Add Attachment
Shina Oladiti	Aug 31, 2016 02:23 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Aug 31, 2016 01:07 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Aug 31, 2016 01:06 PM	**This is an email** Sorry, I'm lacking complete information today :) She's in RWEC #120	Add Attachment
Jessie Bergantinos	Aug 31, 2016 12:46 PM	Avail. today from 2pm-5pm	Add Attachment
Jessie Bergantinos	Aug 31, 2016 12:46 PM	**This is an email** Good Afternoon~ We need to have Filemaker installed on Jenn Keen's computer #20140868, and uninstalled on Taylor's computer #20101153. Thanks, Darla	Add Attachment