Service Request Ticket - # 61089

Service Request Information

CONTACT Name Shaw, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 31, 2016 01:20 PM
Department Athletics Phone 88068
Location Email shawj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150717[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C9S4HC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. C9S4HC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:0E:77:93


Wireless NIC 40:49:0F:06:22:9F


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public

Entered by Date Memo
Jonathan Yoshikawa Sep 07, 2016 03:41 PM
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 07, 2016 10:33 AM
Task reassigned to Jonathan Yoshikawa.
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Megan Thibeault Sep 07, 2016 10:33 AM
Can this be closed then?
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Jonathan Yoshikawa Sep 06, 2016 03:23 PM
delivered
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Megan Thibeault Sep 06, 2016 11:15 AM
????
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Megan Thibeault Sep 06, 2016 11:15 AM
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Sep 02, 2016 01:15 PM
Task reassigned to UCS Tech.
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Shina Oladiti Sep 02, 2016 01:15 PM
*****************************************
Update in AD
*****************************************
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Shina Oladiti Sep 02, 2016 01:15 PM
Prepped and ready to be delivered. It is back on
the counter.

Note: Please give admin right on delivery of this
machine.
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Shina Oladiti Sep 01, 2016 11:33 AM
Imaging is completed.
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Tricia Flaherty Aug 31, 2016 01:42 PM
the laptop is on the inventory counter in ITC008
and it does not have an invoice asit was bought in
June but it is an IFC replacement of a laptop
Keegan Bone(former asst now gone) was using
W#20090295[Edit Inv] but that was PDR'd when it broke and he
was given a loaner or 2--- Keegan may have had a
loaner laptop instead that was PC laptopW#20090027[Edit Inv]
and/or mac laptop W#20091135[Edit Inv] that we do need to
collect the loaner/s back from basketball
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Tricia Flaherty Aug 31, 2016 01:35 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Aug 31, 2016 01:35 PM
Jessie is looking into contacting Jim Shaw to see
if Zach Payne has done his paperwork to get a
campus account.  in the meantime we have made the
contact for this SR head coach Jim Shaw until we
can confirm that Zach Payne has a campus login in
order to use the laptop Jessie or helpdesk(Amy)
will update this SR if they get more information
on the account status from Jim Shaw.  In the
meantime the laptop will need to be imaged and
prepped for the Asst coach in Basketball.  FYI he
did not know his Room # in NPE either
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Courtney Croy Aug 31, 2016 01:20 PM
NEW EQUIP IFC SETUP: A Dell latitude laptop W#20150717[Edit Inv] 
is to be set up and delivered for Zach Payne in New PE. Do 
not know exactly where he will be. His phone number is: 
928-413-2997. This laptop is located in ITC 008.
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