Service Request Ticket

Service Request Information

CONTACT	Name	Paraskevas, Cornelia	Date	Aug 31, 2016 01:43 PM
	Department	Humanities Division	Phone	88477
	Location		Email	paraskc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101461 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	451WJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A6:3E:E2

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Amy Anderson	Sep 12, 2016 08:08 AM	Task reassigned to Self Resolved.	Add Attachment
Amy Anderson	Sep 12, 2016 08:08 AM	Task reassigned to Self Resolved.	Add Attachment
Amy Anderson	Sep 12, 2016 08:08 AM	**This is an email** Please cancel service request 61090. Thank you	Add Attachment
Tim Taylor	Sep 09, 2016 04:52 PM	called her at HSS, left a voicemail to schedule a time	Add Attachment
Ranjit Kayastha	Sep 09, 2016 02:07 PM	Task reassigned to Tim Taylor.	Add Attachment
Service Request Desk	Sep 09, 2016 01:20 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Service Request Desk	Sep 09, 2016 01:20 PM	She would Like the computer in Maskee 315 moved to HSS 303. She doesn't want her Computer from HSS 303 moved to Maskee just yet. Wou# 20141172	Add Attachment
Megan Thibeault	Sep 07, 2016 02:50 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Sep 07, 2016 02:50 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Jessie Bergantinos	Sep 07, 2016 12:06 PM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Jessie Bergantinos	Sep 07, 2016 12:06 PM	Cancelled appointment. She will call next week to reschedule.	Add Attachment
Amy Anderson	Aug 31, 2016 01:43 PM	Cornelia would like for her computer to be moved on September 8th at 9am. She is moving from HSS 303 to Maskee 315.She was at home when she called so she did not have the WOU# for the computer.	Add Attachment