Service Request Ticket - # 61103

Service Request Information

CONTACT Name Digmann, Jackie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 01, 2016 08:49 AM
Department Admissions Office Phone 88502
Location Email digmannj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141231[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. JKTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:47:A2

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Sep 01, 2016 09:10 AM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Sep 01, 2016 09:10 AM 
Went over and hit the power button on her monitor.  
Nothing was wrong with her machine
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Amy Anderson Sep 01, 2016 08:49 AM 
Jackie called saying that her computer crashed 
over the night. She tried restarting and now 
her computer keeps saying "running disk check 
please wait while we restart" THen her screen 
goes black while her CPU unit keeps running. 
Her office is in the very back of the 
Admissions office in APSC. WOU# 20141231[Edit Inv]
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