Service Request Ticket - # 61105

Service Request Information

CONTACT Name Richardson, Dana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 01, 2016 09:09 AM
Department President’s Office Phone 89295
Location Email richardsond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160364[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 1WJ2NC2 Description Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
Serial No. 1WJ2NC2 Location Dana Richardson-Broken-Megan's Desk

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:48:E6:90


Wireless NIC E4:A7:A0:6C:90:4E


Bluetooth NIC E4:A7:A0:6C:90:52


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Aug 23, 2017 03:22 PM
Status changed from (1) Pending to (5) Completed
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John Rushing Aug 23, 2017 03:12 PM
closing meant to reopen SR63345 
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Peter Puettmann Aug 23, 2017 01:59 PM
Computer is on johns desk, megan wanted me to open
the task back up because of location miscommunication 
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Peter Puettmann Aug 23, 2017 01:58 PM
Status changed from (5) Completed to (1) Pending
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John Rushing Oct 28, 2016 01:11 PM
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 28, 2016 01:04 PM
laptop W#20150257[Edit Inv] returned.  Gave it and power 
supply to Tricia.
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Megan Thibeault Oct 27, 2016 09:47 AM
Did we get the loaner back?
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John Rushing Oct 05, 2016 10:46 AM
She was not finished and would like to use it 
until Friday 10/7/2016.
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John Rushing Oct 04, 2016 11:16 AM
Desk and computer is setup.  She asked to keep the 
loaner laptop until the end of the day.
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Megan Thibeault Oct 03, 2016 04:49 PM
Task reassigned to John Rushing.
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Megan Thibeault Sep 29, 2016 10:59 AM
****This is an email****
Dana,

Hope all is going well at WOU, I have your new
station all ready for you. This setup will
probably take about an hour. Please let me know
when a good time for this setup to happen.

Thanks,
Megan 
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Tricia Flaherty Sep 19, 2016 03:59 PM
Vari-desk Pro Plus 36  has been officially ordered
for Dana
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Tricia Flaherty Sep 19, 2016 12:05 PM
I am calling Tom Groves to let him know that Dana
would like to get the broadband access activated
on this laptop
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Tricia Flaherty Sep 16, 2016 03:16 PM
Task reassigned to Megan Eichler.
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Tricia Flaherty Sep 16, 2016 03:16 PM
the new equipment is on inventory counter and I
have cc'd Megan in email to Dana with final
questions on case/sleeve and keybaord/mouse
options as well as Broadband access setup on laptop
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Courtney Croy Sep 12, 2016 03:54 PM
Task reassigned to Tricia Flaherty.
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Courtney Croy Sep 12, 2016 03:54 PM
NEW EQUIP SETUP: A Dell Latitude 12 Laptop W#20160364[Edit Inv] 
, Dual Monitor set W#20160365[Edit Inv] and dock W#20160381[Edit Inv] 
along with soundbar, Mini Display adapter and External USB 
disk drive are to be set up and delivered for Dana 
Richardson. These will be replacing her Temporary station.
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Megan Thibeault Sep 06, 2016 11:09 AM
Task reassigned to Megan Eichler.
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Megan Thibeault Sep 06, 2016 11:06 AM
Status changed from (6) Ready to Deliver to (4) On Hold
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Megan Thibeault Sep 06, 2016 11:06 AM
Priority changed from (1) Highest Priority to (3) Priority.
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Megan Thibeault Sep 06, 2016 11:04 AM
Task reassigned to UCS Tech.
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Megan Thibeault Sep 06, 2016 11:04 AM
all setup, leaving this open. 

Monitors 20110961[Edit Inv] and 20100776[Edit Inv]
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Megan Thibeault Sep 06, 2016 10:38 AM
Task reassigned to Megan Eichler.
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Ranjit Kayastha Sep 02, 2016 09:44 AM
This laptop is on my desk and is doing windows
update. It's ready to go after that :)
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Ranjit Kayastha Sep 02, 2016 09:43 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Sep 02, 2016 09:43 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Sep 02, 2016 09:43 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Sep 02, 2016 09:43 AM
Moved in AD to FacStaff-ISS-Computers
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Ranjit Kayastha Sep 02, 2016 09:41 AM
Setup is completed.

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Ranjit Kayastha Sep 01, 2016 04:58 PM
Started Imaging...
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Courtney Croy Sep 01, 2016 09:09 AM
A temp station is to be set up for Dana Richardson. Loaner 
Dell latitude laptop W#20150257[Edit Inv], 2 x 23in loaner monitors 
and a dock W#20150845[Edit Inv] along with a mouse and keyboard 
are to be set up and delivered for Dana Richardson before 9-
6.
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