Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Sep 01, 2016 01:49 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160120 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20G3QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20G3QD2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Adobe CC201* through Adobe CC desktop(Named user)renewed annually valid til MAY 2017;
	Wired NIC	18:66:DA:1B:DF:B3

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 07, 2016 08:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 07, 2016 08:09 AM	Done!	Add Attachment
Shina Oladiti	Sep 01, 2016 04:03 PM	InDesign is giving an error message, i updated it.	Add Attachment
Shina Oladiti	Sep 01, 2016 03:27 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Sep 01, 2016 01:54 PM	service request is not allowing me to insert image. Please see me for image. Will update service ticket with image when I am able to.	Add Attachment
Amy Anderson	Sep 01, 2016 01:49 PM	**This is an email** Hi Guys! I'm getting this error when I open my Adobe programs. I have an Adobe Cloud account - so everything should be up to most recent versions - but.... May or may not matter, just passing it on!	Add Attachment unnamed (1).png