Service Request Ticket - # 61113

Service Request Information

CONTACT Name Rupp, Chris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 01, 2016 03:56 PM
Department Bookstore Phone 88661
Location Email ruppc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091106[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5BT3SL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BT3SL1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:0E:C7

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Sep 02, 2016 09:05 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Sep 02, 2016 09:05 AM 
Anti-Virus came out clean and so did the second
malware scan. Updated her machine, internet and
apple software.
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Shandelle Plasker Sep 01, 2016 05:02 PM 
Did a malware scan which came back with 335
malware. It is now doing a second malware scan
plus a virus scan. Letting that scan over night
and will be back in the morning to check the results
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Amy Anderson Sep 01, 2016 03:56 PM 
Chris was on Facebook and a blue screen popped 
up saying service malfunction on window 7, do 
not shut down computer. She is not able to exit 
out of the screen. Every time she tries the 
screen makes a beep noise. She is in the 
bookstore. WOU#20091106[Edit Inv]
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