Service Request Ticket - # 61126

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2016 03:19 PM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140883[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 6500/DN Color Printer
Serial No. SYXE147777 Location PDR

Model 6500/DN Hostname lasdeansoffice.wou.edu
Notes 600dpi x 600dpi (B&W), 600dpi x 600dpi (color), 24ppm (B&W), 24ppm (color), 250sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 768MB Maximum RAM, 1 Year Warranty; ALSO on P0097922 Xerox 250-Sheet Feeder #097S04070 IP:140.211.76.13 Ink/Toner Refill Xerox Black High Capacity Toner #106R01597, Xerox Cyan Standard Toner #106R01591, Xerox Magenta Standard Toner #106R01592, and Xerox Yellow Standard Toner #106R01593

Wired NIC 9C:93:4E:5E:4E:E6

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Sep 02, 2016 03:45 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Sep 02, 2016 03:45 PM 
This is the printer that was hooked up to network.
Nut it's only her who uses the printer. 
She moved the office today.
Ryp forget to connect it to usb.

I talked with Megan.
And we connected this printer locally now and
Megan removed it from server now.


DONE!!
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Amy Anderson Sep 02, 2016 03:19 PM 
Debbie called that ever since they have moved 
their computers around this morning they are 
not able to print. It is saying that the 
printer is offline. The printer name is la-las-
dean-office. They have tried restarting.
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