Service Request Ticket

Service Request Information

CONTACT	Name	Lambert, Paul	Date	Sep 02, 2016 03:34 PM
	Department	University Computing Solutions	Phone	88003
	Location		Email	lambertp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101299 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29VZHQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A1:DD:FA

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Sep 12, 2016 09:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Sep 12, 2016 09:18 AM	installed the updates and done	Add Attachment
Tim Taylor	Sep 09, 2016 02:15 PM	installed it will come back monday 9am to finish updates	Add Attachment
Ranjit Kayastha	Sep 09, 2016 01:10 PM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Sep 06, 2016 03:44 PM	Finished half way on Friday. Went back there twice today but no one is there. The door is shut.	Add Attachment
Ranjit Kayastha	Sep 02, 2016 03:51 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Amy Anderson	Sep 02, 2016 03:34 PM	Paul called saying that computer in Todd Hall room 132 needs a tech to look at it. WOU# 20101299. It has the wrong date and time. He said the malware should probably be checked as well.	Add Attachment