Service Request Ticket - # 61134

Service Request Ticket - # 61134

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Sep 06, 2016 10:11 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140299 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GH7QM22	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	GH7QM22	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0095365
	Wired NIC	34:17:EB:D4:94:86

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 26, 2016 09:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 26, 2016 09:23 AM	Delivered her Monitor and CPU and set it up. Had her log in both monitors are showing. Everythings fixed.	Add Attachment
Shandelle Plasker	Oct 26, 2016 07:03 AM	I brought back her older monitor and this was the issue. I plugged it into my machine and it flickered on once and went balck. I then plugged her machine into her other newer monitor and one of my older monitors and it works great. Delivering her stuff back to her today and letting her keep a loaner monitor to replace the bad one.	Add Attachment
Megan Thibeault	Oct 25, 2016 09:45 AM	Ryp and I did testing on her monitor that was in PDR W20140299,works great on our test station. Is her station here?	Add Attachment
Tim Taylor	Oct 24, 2016 04:48 PM	Loaner monitor works, but other monitor will not work with loaner pc, so that monitor may be bad.	Add Attachment
Shandelle Plasker	Oct 24, 2016 02:47 PM	Giving Loaner to her while I look at this. Loaner WOU#20110918 (Updated on loaner sheet).	Add Attachment
Tricia Flaherty	Oct 24, 2016 10:26 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Tricia Flaherty	Oct 19, 2016 05:19 PM	ongoing issues with Video for Trisha guy- video cards replaced mother board replaced, and monitors RMA'd since she got the station which is still under warranty with Dell. The WOU # of the computer is W#20140299 and the monitor is W#20140302(on Megan's Desk currently). RELATED SRs 55471, 55521, 55636 & 55730	Add Attachment
Ryp Ring	Oct 14, 2016 11:33 AM	Monitor on Megan's desk	Add Attachment
Ryp Ring	Oct 14, 2016 11:33 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Oct 13, 2016 10:24 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ryp Ring	Sep 06, 2016 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Sep 06, 2016 11:20 AM	Went over and it's an issue with the monitor. I took her monitor and gave her a new one until she orders another. Her old monitor is in PDR	Add Attachment
Jessie Bergantinos	Sep 06, 2016 10:11 AM	Her computer screen looks pixelated and is acting weird. She tried restarting and nothing changed. She available until 12 pm today, and from 1-3.	Add Attachment