Service Request Ticket - # 61145

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 06, 2016 04:09 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110713[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3BH8PS1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 3BH8PS1 Location PDR 2023 Giveaway

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 10 Enterprise 64bit Software MS Office 2010 Pro Plus from P0085122 installed as Office 2007, Adobe Acrobat Pro XI(v11) from P0096004

Wired NIC 18:03:73:50:78:74

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Amy Anderson Sep 14, 2016 10:24 AM 
Task reassigned to Ranjit Kayastha.
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Amy Anderson Sep 14, 2016 10:24 AM 
Needs printers added to her computer. She wants a 
tech to come over and help her because she always 
messes it up.
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Tim Taylor Sep 09, 2016 02:14 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Tim Taylor Sep 09, 2016 02:14 PM 
set it up and done
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Tim Taylor Sep 08, 2016 02:12 PM 
I emailed Nancy for when to set it up.
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Tim Taylor Sep 08, 2016 02:11 PM 
Status changed from (2) Scheduled to (6) Ready to Deliver
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Tim Taylor Sep 08, 2016 02:11 PM 
Computer is done and ready to be delivered
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Tim Taylor Sep 07, 2016 04:30 PM 
computer is imaged and waiting on windows updates
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Tim Taylor Sep 07, 2016 10:57 AM 
Moved computer from Todd 203 to Todd 211 and
updated inventory.Old computer from Todd 211 being
imaged now.
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Shina Oladiti Sep 07, 2016 09:51 AM 
Task reassigned to Tim Taylor.
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Shina Oladiti Sep 07, 2016 08:28 AM 
Task reassigned to Adeshina Oladiti.
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Jessie Bergantinos Sep 06, 2016 04:10 PM 
Status changed from (1) Pending to (2) Scheduled
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Jessie Bergantinos Sep 06, 2016 04:09 PM 
First go to Todd 203 and meet with Nancy for 
further explaining
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Jessie Bergantinos Sep 06, 2016 04:09 PM 
Todd 203

#20110713[Edit Inv] - Used to belong to Bonnie M, now 
retired
Todd hall 211. Needs to be reimaged and moved 
to Todd 203.

#20101265[Edit Inv]
Needs to be moved from Todd 203 to Todd 211
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