Service Request Ticket

Service Request Information

CONTACT	Name	Burnham, Debby	Date	Sep 06, 2016 04:29 PM
	Department	Bookstore	Phone	88641
	Location		Email	burnhamd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150521 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 6500/DN Color Printer
	Serial No.	yxe154608	Location	PDR
	Model	6500/DN	Hostname	bookman.wou.edu
	Notes	600dpi x 600dpi (B&W), 600dpi x 600dpi (color), 24ppm (B&W), 24ppm (color), 250sheet(s) Capacity, Legal (8.5 in x 14 in), USB Type B, RJ-45, 256MB Installed RAM, 768MB Maximum RAM, 1 Year Warranty; IP Address:140.211.118.56	Ink/Toner Refill	Xerox Black High Capacity Toner #106R01597, Xerox Cyan Standard Toner #106R01591, Xerox Magenta Standard Toner #106R01592, and Xerox Yellow Standard Toner #106R01593
	Wired NIC	9C:93:4E:71:6C:95

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 12, 2016 04:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Sep 12, 2016 04:58 PM	Had a bad driver. Installed new driver on krusty. Fixed faded black issue.	Add Attachment
Tim Taylor	Sep 07, 2016 03:24 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Tim Taylor	Sep 07, 2016 03:24 PM	I went and did all the maintenance operations through the printer and it didn't work. I researched online that the faded black is a common issue with this model. I left on your desk a step by step guide that most people said fixed the issue.	Add Attachment
Tim Taylor	Sep 07, 2016 02:19 PM	Task reassigned to Tim Taylor.	Add Attachment
Megan Thibeault	Sep 07, 2016 01:18 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Sep 06, 2016 04:38 PM	new printer? W# is 2009??? Probably needs new black ink.	Add Attachment
John Rushing	Sep 06, 2016 04:29 PM	Recently the new printer back in our office stopped printing black as black and prints it now as a kind of mottled gray, even surrounded by other intense colors that are printed perfectly. Could you help me with this? For some people here it doesn't matter about this, but it does matter for me because of what I print and how it needs to look. Thank you so much! Debby	Add Attachment