Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Sep 07, 2016 09:31 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130046 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B006770	Location	PDR
	Model	ColorQube 8880	Hostname	hlref3.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.45 Metered Code:3074 RMA:(8870)XFL148245(5/12/16)	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:6C:1B:EE

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 12, 2016 08:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 12, 2016 08:06 AM	Moe fixed this last week	Add Attachment
Ranjit Kayastha	Sep 07, 2016 04:25 PM	Called Xerox. Case No: 21461698	Add Attachment
Tim Taylor	Sep 07, 2016 04:01 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Tim Taylor	Sep 07, 2016 04:00 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Tim Taylor	Sep 07, 2016 04:00 PM	I rebooted it a couple times and each time when the warming up is 9% the error pops up and cant access the menu items. I tried searching the specific error code 91,720.00:30571 online, but couldn't find any.	Add Attachment
Tim Taylor	Sep 07, 2016 02:29 PM	Task reassigned to Tim Taylor.	Add Attachment
Jessie Bergantinos	Sep 07, 2016 09:31 AM	Student worker, Darian, from the library called about an error code on one of their printers. Error code 91,720.00:30571 #20130046 HL-ref #3	Add Attachment