Service Request Ticket - # 61161

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 07, 2016 11:22 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140709[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7PC0F42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PC0F42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016; PL SQL DeveloperCANCELED 10-2018 DO NOT INSTALL ;

Wired NIC 98:90:96:D6:B0:A9


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Sep 21, 2016 12:05 PM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Sep 21, 2016 12:05 PM
Shina did NO. 1 to NO. 7 installation
And Johnathan did the NO. 8 so we are done with
this task.
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Megan Thibeault Sep 21, 2016 11:47 AM
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Sep 21, 2016 11:47 AM
Scott has this on his machine.. is this task done
now??
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Ranjit Kayastha Sep 13, 2016 08:24 AM
Task reassigned to Ranjit Kayastha.
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Jonathan Yoshikawa Sep 13, 2016 08:23 AM
Task reassigned to Jonathan Yoshikawa.
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Megan Thibeault Sep 12, 2016 08:08 AM
Task reassigned to UCS Tech.
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Megan Thibeault Sep 12, 2016 08:08 AM
Please contact Scott and get this installed on his
machine.
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Shina Oladiti Sep 07, 2016 03:40 PM
I have installed ADOBE ACROBAT PRO DC on the said
computers except Scott's as he is not on seat but
will follow up with him to know when i could come
in to install it.
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Jessie Bergantinos Sep 07, 2016 01:49 PM
Called back, available the rest of today and 
friday
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Shina Oladiti Sep 07, 2016 12:27 PM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Sep 07, 2016 11:22 AM
FOR INSTALL OF ADOBE ACROBAT PRO DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer:
For the following stations in University Advancement: 
1Cara Groshong, cpu #20140709
2-Jan Carlson, cpu #20141137
3-Sandy Newland, (#20110176 monitor) actual CPU
W#20110160
4-Michael Feuling,( #20110181 monitor) actual
laptop W#20121251
5-Gift Processing #1, cpu #20130880 (Jan's Student
Worker)
6-Gift Processing #2, cpu #20130879 (Jan's Student
Worker)
7-Data Entry Student #1 (Nikki)WOU#  cpu 20110142
8-Scott Killip WOU#   cpu 20130840 
***You may need to contact the people individually
for getting the software installed but since it
was all on one order I did not see the need for 8
different SRs***
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