Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Sep 07, 2016 12:20 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121219 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MKV1QHDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:D9:FF:CE
	Wireless NIC	88:1F:A1:1F:90:58
	Bluetooth NIC	88:1F:A1:1F:90:59

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Service Request Desk	Sep 09, 2016 12:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Service Request Desk	Sep 09, 2016 12:52 PM	She stopped by and picked up the laptop.	Add Attachment
Ranjit Kayastha	Sep 09, 2016 08:43 AM	Setup is completed. Only need to add the printer. Left VM	Add Attachment
Ranjit Kayastha	Sep 08, 2016 08:44 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Sep 08, 2016 07:56 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ranjit Kayastha	Sep 07, 2016 03:59 PM	Started Imaging.. It's in Tim's desk.	Add Attachment
Megan Thibeault	Sep 07, 2016 03:37 PM	once reimaged let me know	Add Attachment
Megan Thibeault	Sep 07, 2016 03:37 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 07, 2016 03:37 PM	I backed up the pictures she wanted and they are on the external drive on my desk. Please reimage this machine	Add Attachment
Jessie Bergantinos	Sep 07, 2016 12:23 PM	re-image computer after back up	Add Attachment
Jessie Bergantinos	Sep 07, 2016 12:20 PM	Backup & update computer	Add Attachment