Service Request Ticket - # 61166

Service Request Ticket - # 61166

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Service Request Information

CONTACT	Name	Bradley, Brenda	Date	Sep 07, 2016 12:48 PM
	Department	Mathematics	Phone	88836
	Location		Email	bradleybn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141244 (opens in a new window)	Bldg/Room	WEL 130
	Service Tag	32WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	32WHV42	Location	Mailroom - UCS imaging table
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Geometer's Sketchpad v5 from VISA2018008830 MAR2019 SR#71586 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	98:90:96:D6:02:4E

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 20, 2016 04:25 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Sep 20, 2016 04:25 PM	Setup Done!	Add Attachment
Shina Oladiti	Sep 19, 2016 05:01 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Sep 19, 2016 12:22 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Shina Oladiti	Sep 19, 2016 12:22 PM	She want the setup to be done Tuesday afternoon.	Add Attachment
Courtney Croy	Sep 19, 2016 12:08 PM	Monitor W# changed to 20141042. The set up is located on my counter.	Add Attachment
Ranjit Kayastha	Sep 19, 2016 12:02 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Sep 19, 2016 12:02 PM	Moved in AD to FacStaff-Math-Computers	Add Attachment
Shina Oladiti	Sep 19, 2016 11:43 AM	Sent an email for availability.	Add Attachment
Shina Oladiti	Sep 19, 2016 11:42 AM	***************************************** Update in AD *****************************************	Add Attachment
Shina Oladiti	Sep 19, 2016 11:41 AM	Prepped and ready to be delivered. It is back on the shelf.	Add Attachment
Tim Taylor	Sep 16, 2016 10:48 AM	Just needs windows updates	Add Attachment
Megan Thibeault	Sep 16, 2016 07:59 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Sep 16, 2016 07:59 AM	Update?	Add Attachment
Shina Oladiti	Sep 09, 2016 01:46 PM	Done with updates, running windows update presently. I have given admin right on this machine.	Add Attachment
Shina Oladiti	Sep 09, 2016 08:49 AM	Imaging in progress......	Add Attachment
Courtney Croy	Sep 07, 2016 12:48 PM	GFA EQUIP SETUP: A Dell CPU W#20141244 and Monitor W#20141026 are to be set up and delivered for Brenda Bradley in Maaske 307. These are replacing CPU W#20110879 and Monitor W#20110996. These are located in ITC in the hallway on the GFA Shelf.	Add Attachment