Service Request Ticket

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Service Request Information

CONTACT	Name	Cowart, Tim	Date	Sep 07, 2016 02:01 PM
	Department	Creative Arts/Theater-Dance	Phone	88243
	Location		Email	cowartt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150632 (opens in a new window)	Bldg/Room	CH 006
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRV1C6DV30	Location	Corrie Cowart, NTT Dance
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:56:5F:45
	Wireless NIC	A4:D1:8C:64:ED:30
	Bluetooth NIC	A4:D1:8C:64:ED:31

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Sep 30, 2016 09:43 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Sep 30, 2016 09:43 AM	They are moving the printer to a different location so need to install printer later for him. Shandell has a different SR for it. I will mention this there too that he needs printer setup in his laptop. Service Request Ticket - # 61532	Add Attachment
Ranjit Kayastha	Sep 28, 2016 09:29 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Sep 28, 2016 09:29 AM	**This is an email** Hi Ranjit, Thanks for your email and for following up with me via your phone message. I appreciate it. I should be in my office today from 3-4:30pm. Would you be available to stop by? Thanks, Tim	Add Attachment
Ranjit Kayastha	Sep 27, 2016 04:55 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Ranjit Kayastha	Sep 27, 2016 04:55 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Ranjit Kayastha	Sep 27, 2016 04:55 PM	Left VM asking for availability.	Add Attachment
Ranjit Kayastha	Sep 20, 2016 09:52 AM	Send email asking for availability.	Add Attachment
John Rushing	Sep 16, 2016 04:53 PM	He stopped by and I had him login and I made him an admin. I setup his network shares. He still needs printers setup. He will be available next week.	Add Attachment
Ranjit Kayastha	Sep 15, 2016 08:20 AM	**This is an email** I am available anytime from 3-5pm. My office is the OPE 204 Thanks!	Add Attachment
Ranjit Kayastha	Sep 14, 2016 10:17 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Sep 12, 2016 09:01 AM	**This is an email** Hi Ranjit, Thanks for your email. I am glad to hear the MacBook is ready, and I am looking forward to using it. I do not have any files from an old system that need to be backed up as I am a new employee here at WOU. I will be coming to campus on Friday, Sep. 16 and would be able to meet on that day if it is convenient. Thanks, Tim	Add Attachment
Ranjit Kayastha	Sep 12, 2016 09:01 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Sep 09, 2016 09:14 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Sep 09, 2016 09:14 AM	Sent email asking for availbility.	Add Attachment
Ranjit Kayastha	Sep 09, 2016 09:12 AM	Moved in Ad to FacStaff-Creative Arts-Theatre Dance	Add Attachment
Shina Oladiti	Sep 08, 2016 04:57 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Sep 08, 2016 04:57 PM	************************************** Update in AD **************************************	Add Attachment
Shina Oladiti	Sep 08, 2016 04:56 PM	Prepped and ready to be delivered. It is back on the counter.	Add Attachment
Shina Oladiti	Sep 08, 2016 01:28 PM	Imaging completed.	Add Attachment
Courtney Croy	Sep 07, 2016 02:12 PM	Task reassigned to New Equip. Setup.	Add Attachment
Courtney Croy	Sep 07, 2016 02:12 PM	Room location is Old PE 204. Phone ext 89490	Add Attachment
Courtney Croy	Sep 07, 2016 02:01 PM	NEW EQUIP SETUP: A Dell laptop W#20150632 is to be set up and delivered for Timothy Cowart in Old PE. Room location is TBA.	Add Attachment