Service Request Ticket - # 61174

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 07, 2016 03:16 PM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 6GTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 6GTHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; TRANSFERING TO W#20181055 9-2019- TRANSFER from W#20091332 - Episode Pro 7 with Pro Audio from VISA2016005605 & VISA2016005652; Will check with Deborah later about transfer of AVS video applications: AVSMEDIA AVS4YOU Bundle(includes AVS Video Converter) from VISA2013003638

Wired NIC 98:90:96:D4:73:7B

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Sep 09, 2016 09:06 AM 
Moved in AD to Buildings and devices-ITC-North
Wing-Offices
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Ranjit Kayastha Sep 09, 2016 09:03 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Sep 09, 2016 09:00 AM 
Delivered and setup the computer.

Deactivated Episode Pro in old machine and
installed on a new one.


DONE!!
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Ranjit Kayastha Sep 07, 2016 04:54 PM 
Imaging is completed.

Just needed additional software.
Need to deactivate it first in the old machine.


Left VM to Deborah.
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Tricia Flaherty Sep 07, 2016 03:39 PM 
TO Deactivate your license:
    Mac: Go to Episode > Preferences > License > -
    Windows: Go to Tools > Preferences > License >
Deactivate
To activate your single license on a second
computer you must first deactivate the license on
the original machine and install and activate the
license on your second system.
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Tricia Flaherty Sep 07, 2016 03:39 PM 
deactivate and TRANSFER from W#20091332[Edit Inv] - Episode
Pro 7 with Pro Audio from VISA2016005605 &
VISA2016005652
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Courtney Croy Sep 07, 2016 03:16 PM 
GFA EQUIP SETUP: A Dell CPU W#20141248[Edit Inv] and Monitor 
W#20141030[Edit Inv] are to be set up and delivered for the control 
room in ITC 005. These will be replacing CPU W#20091332[Edit Inv] 
and monitor W#20091404[Edit Inv]. 
These are located in ITC 008 on the counter across from the 
storage wall.
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