Service Request Ticket - # 61191

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 08, 2016 12:19 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141299[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX139F8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298: Transfer from W#20101408:ScreenFlow v4.5 acad. from VISA2013003982

Wired NIC 98:5A:EB:D2:79:E4


Wireless NIC B8:09:8A:DB:7C:67


Bluetooth NIC B8:09:8A:DB:7C:68

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Sep 08, 2016 01:29 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 08, 2016 01:29 PM 
Task reassigned to John Rushing.
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John Rushing Sep 08, 2016 12:58 PM 
reset network connection and she could login.  I 
made her an admin and added both ED copiers to her 
iMac.  I also fixed a PowerPoint issue she had on 
her laptop.
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Jessie Bergantinos Sep 08, 2016 12:19 PM 
Heitcho Reuter in RWEC260, her mac is not letting
her log in.

She checked with Paul and made sure the computer
was connected to the network.

Available anytime today. If she is not there,
Kimber can assist you.
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