Service Request Ticket

Service Request Information

CONTACT	Name	Lune, Stefanie	Date	Sep 09, 2016 09:52 AM
	Department	Creative Arts	Phone	88461
	Location		Email	pricesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130722 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35N2M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35N2M02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Not installed, does not want: TRANSFER SOFTWARE from W#20090311: Dragon Naturally Speaking v10 Std from VISA2009001003
	Wired NIC	34:17:EB:9A:C7:6C

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Sep 12, 2016 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Sep 12, 2016 04:02 PM	finally setup another monitor for her in RA 101	Add Attachment
Ryp Ring	Sep 12, 2016 09:43 AM	Went over again, neither Jeanie nor Stephanie were there	Add Attachment
Ryp Ring	Sep 12, 2016 08:10 AM	Went over last Friday twice and she wasn't there	Add Attachment
Megan Thibeault	Sep 12, 2016 08:09 AM	is this done???	Add Attachment
Ryp Ring	Sep 09, 2016 10:49 AM	Task reassigned to Ryp Ring.	Add Attachment
Hallie Jensen	Sep 09, 2016 09:52 AM	She would like to request a second monitor for Jeanie Stuntzner in RA 101. This monitor would go to computer W#20130722	Add Attachment