Service Request Ticket

Service Request Information

CONTACT	Name	Hendrickson, Dorothy	Date	Sep 09, 2016 12:27 PM
	Department	Registrar’s Office	Phone	88932
	Location		Email	hendrid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141214 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GYYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GYYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:B9:FE

TECHS	Submitted by	Service Request Desk	Contact	ucshelpdesk@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Sep 12, 2016 02:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Sep 12, 2016 09:46 AM	she didnt want my help	Add Attachment
Amy Anderson	Sep 12, 2016 08:47 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Sep 12, 2016 08:47 AM	Called back saying she is available today, all day, except she will most likely take lunch break around 1. She said sooner the better.	Add Attachment
Jonathan Yoshikawa	Sep 12, 2016 08:21 AM	will complete today	Add Attachment
Shina Oladiti	Sep 09, 2016 02:41 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Shina Oladiti	Sep 09, 2016 01:31 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Sep 09, 2016 01:30 PM	Dorothy is not gonna be around till next Wednesday. Please, follow up on the installation.	Add Attachment
Shina Oladiti	Sep 09, 2016 01:16 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Service Request Desk	Sep 09, 2016 12:27 PM	she needs PL/SQL updated on her machine. Machines wou# is 20141214. If have any troubles or questions about the update talk to John Rushing.	Add Attachment