Service Request Ticket - # 61200

Service Request Information

CONTACT Name Clark, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2016 12:31 PM
Department Registrar’s Office Phone 88187
Location Email clarkaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140482[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 9ZL6L32 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. 9zl6l32 Location Inventory desk (Robbie's Station)

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; DegreeWorks(banner) for RegOffice

Wired NIC 34:E6:D7:36:8F:C0


Wireless NIC 60:57:18:9C:59:64


Bluetooth NIC 60:57:18:9C:59:68

TECHS Submitted by Service Request Desk Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Sep 13, 2016 09:25 AM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Sep 13, 2016 09:25 AM 
Renewed
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Tricia Flaherty Sep 12, 2016 12:25 PM 
Jonathon - there is new license info that was just
updated on T:Drive this morning so please READ:
This needs to happen for Amy Clark on laptop
W#20140482(this is dock W#20150236) and Dave
Anderson in Registrar's Office on CPU W#20130852[Edit Inv] :
PL/SQL Dev. v.11 update license information before
Sept 30, 2016 
We have renewed the PL/SQL Developer license and
the newest version PL/SQL Dev 11.0.6 (32 and 64
bit installers are at:
T:\PL-SQL Developer\PLSQLDev11.0.6
The updated product code, Serial # and password
are in: 
T:\PL-SQL Developer\2016 License.txt
There is also a user list with W# that needs to be
updated by UCS staff that are updating their
license in this text file.
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Jonathan Yoshikawa Sep 12, 2016 09:48 AM 
@1
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Jonathan Yoshikawa Sep 12, 2016 08:21 AM 
will complete today
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Shina Oladiti Sep 09, 2016 02:40 PM 
Task reassigned to Jonathan Yoshikawa.
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Shina Oladiti Sep 09, 2016 02:40 PM 
She will be available on Monday. 
Please follow up.
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Shina Oladiti Sep 09, 2016 01:16 PM 
Task reassigned to Adeshina Oladiti.
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Service Request Desk Sep 09, 2016 12:31 PM 
She needs PL/SQL updated on her machine. Machines
wou# is 20150236[Edit Inv]. 
**Before helping please contact her to find out
her availability.** 


If have any troubles or questions about the update
talk to John Rushing.
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