Service Request Ticket - # 61201

Service Request Information

CONTACT Name Soukup, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 09, 2016 12:56 PM
Department University Computing Solutions Phone 88638
Location Email soukupm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160362[Edit Inv] (opens in a new window) Bldg/Room ITC 004
Service Tag GKVWQD2 Description Dell OptiPlex 7040 Mini Tower, Quad Core, 3.4GHz
Serial No. GKVWQD2 Location Michael Soukup, replacing W#20120559

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20120559- PaintShop Pro X7 Education License from VISA2015004692, PL/SQL Developer v.11 annual renewal, ?talk to Soukup

Wired NIC F4:8E:38:AA:1A:A1

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Sep 28, 2016 11:44 AM 
Added it to the AD to FacStaff-UCS-Computers
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Ranjit Kayastha Sep 28, 2016 11:41 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Sep 28, 2016 11:41 AM 
It's on his desk now. We will just need to get his
old machine back after he is done saving all his
files.
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Ranjit Kayastha Sep 28, 2016 11:40 AM 
****This is an email****
Hi Ranjit,

If you just want to drop it off by my desk, that
would be great.

Thanks,
Mike
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Ranjit Kayastha Sep 28, 2016 09:40 AM 
Sent email asking for availability.
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Ranjit Kayastha Sep 27, 2016 04:53 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Sep 27, 2016 04:53 PM 
After trying almost everything we could possible
do. The PS/2 connector for mouse was working. The
PS/2 connector to USB was not working but a direct
PS/2 did worked.
We only had mouse so we use the screen keyboard
and installed the USB 3.0 driver which fixed the
USB issue and we were able to do rest of the thing.

John did the rest of the setup. I did the final
updates and install the sophos which was missing.

The only thing left on it is Java. We have to ask
Sokup is he needs a newer Java ir older one as it
has old one right noe.

The machine is at the Stand up Desk right now.
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Ranjit Kayastha Sep 21, 2016 08:07 AM 
Started imaging with a disk and was successful but
after imaging is completed the mouse and the key
board is not working.
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Megan Thibeault Sep 16, 2016 07:59 AM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Sep 16, 2016 07:59 AM 
What is the status of this?
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Tricia Flaherty Sep 09, 2016 12:56 PM 
This will be on inventory counter in ITC008 with
GFA setup[ form.  !!!it is a NEW MODEL of
minitower- Optiplex 7040 that I will be given
Megan the Device Driver and Utilties disk set for.
 If you have problems imaging see Megan.  
TRANSFER from W#20120559- PaintShop Pro X7
Education License from VISA2015004692 
T:\PaintShopPro\PaintShopProX7
& PL/SQL Developer v.11 annual renewal T:\PL-SQL
Developer
talk to Soukup about any other software
needs(oracle related items, etc.)
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