Service Request Ticket - # 61210

Service Request Information

CONTACT Name Rector, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2016 10:16 AM
Department Social Science Phone 88294
Location Email rectorj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121246[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. C8R1LX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:1D:2C:FC


Wireless NIC BC:85:56:F3:14:7C


Bluetooth NIC 24:FD:52:30:2F:98

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Sep 22, 2016 11:56 AM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Sep 22, 2016 11:56 AM 
Setup his computer and connected him to SS copier 
printer
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Ryp Ring Sep 22, 2016 09:56 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Ryp Ring Sep 22, 2016 09:56 AM 
Wants it delivered between 10:30-noon today
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Ryp Ring Sep 22, 2016 09:17 AM 
Sent email asking for availability
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Ranjit Kayastha Sep 22, 2016 08:54 AM 
Moved in Ad to FacStaff-Social Science-Computers
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Ranjit Kayastha Sep 22, 2016 08:40 AM 
Task reassigned to Ryp Ring.
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Ranjit Kayastha Sep 22, 2016 08:40 AM 
Old machine so it's already in AD :)
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Ryp Ring Sep 22, 2016 08:37 AM 
Task reassigned to Ranjit Kayastha.
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Ryp Ring Sep 22, 2016 08:37 AM 
**UPDATE IN AD**
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Ryp Ring Sep 22, 2016 08:36 AM 
Setup is finished
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Ryp Ring Sep 21, 2016 04:56 PM 
Almost finished with setup
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Ryp Ring Sep 21, 2016 03:47 PM 
Imaged
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Courtney Croy Sep 21, 2016 02:12 PM 
Task reassigned to Ryp Ring.
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Courtney Croy Sep 21, 2016 02:11 PM 
GFA EQUIP SETUP: A Dell Laptop W#20150270[Edit Inv] is to be set 
up and delivered for John Rector in HSS 222. This will be 
replacing W#20121246[Edit Inv]. The new laptop is located in ITC 008 
on the counter across from the storage wall.
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Tricia Flaherty Sep 14, 2016 01:27 PM 
emailed John Rector with options for what to
replace his current PC laptop with, I will use
this SR for new Equip setup once we know what that is.
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Tricia Flaherty Sep 14, 2016 01:16 PM 
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Sep 14, 2016 01:15 PM 
Status changed from (5) Completed to (1) Pending
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Ryp Ring Sep 13, 2016 08:50 AM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Sep 13, 2016 08:49 AM 
Going to talk to Tricia about getting him a GFA 
replacement
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Ryp Ring Sep 13, 2016 08:19 AM 
Trying to look at this hard drive and I cannot 
access it without a program crashing or my OS 
messing up, hard drive is messed up, man.
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Ryp Ring Sep 12, 2016 11:07 AM 
Delivered loaner
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Ryp Ring Sep 12, 2016 10:50 AM 
grabbed laptop from office. Going to give him 
loaner laptop in the meantime 20100757[Edit Inv]
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Ryp Ring Sep 12, 2016 10:16 AM 
Task reassigned to Ryp Ring.
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Jessie Bergantinos Sep 12, 2016 10:16 AM 
Computer is saying no boot device found while 
trying to start up.  It says to press any key 
to restart, when he does that, it brings him 
back to the same screen.
 
Please pick up
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