Service Request Ticket - # 61212

Service Request Information

CONTACT Name Kaye Hays, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2016 10:31 AM
Department Registrar’s Office Phone 88184
Location Email hayss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20130940[Edit Inv] (opens in a new window) Bldg/Room WEL 207
Service Tag Description Dell Ultrasharp 23-inch Multimedia Monitor #UZ2315H
Serial No. CN0PCR5K7287243RAV8S Location General Office
TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Sep 13, 2016 02:42 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Sep 13, 2016 02:42 PM 
They updated fire fox
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Amy Anderson Sep 13, 2016 11:52 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Amy Anderson Sep 13, 2016 11:52 AM 
Michael Soukup told me to have her try different internet bowers to see if that helps. She said that she is having the same problem on firefox 
and internet explorer. 
****This is an email****
Hi, 

This morning, Tim from UCS came over to uninstall and reinstall Java on my computer to see if that helps my Banner from logging out.  Well, it 
just logged out.  

Any assistance, will be greatly appreciated.  

Thank you,
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Tim Taylor Sep 13, 2016 08:53 AM 
Priority changed from (1) Highest Priority to (3) Priority.
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Tim Taylor Sep 13, 2016 08:53 AM 
uninstall and reinstalled java. Will call back to
see if it fixed it.
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Megan Thibeault Sep 13, 2016 08:11 AM 
****This is an email****
Hi Megan,

Can you send a tech out to reinstall Java for
Susan Hayes in the Registrar's Office?

Thanks,
Mike
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Tim Taylor Sep 13, 2016 08:06 AM 
Task reassigned to Tim Taylor.
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Amy Anderson Sep 12, 2016 10:32 AM 
****This is an email****
WOU# 20130940[Edit Inv]
Admin. Bldg. Room 104
Available all day except from 12-1. 

Thanks.
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Amy Anderson Sep 12, 2016 10:31 AM 
John says that Java might just need to be 
uninstalled and reinstalled. 
****This is an email****
Hi, 

My Banner continuously logs me out of Banner 
and gives me this message: 

Java(TM) Platform SE binary has stopped working

A problem caused the program to stop working 
correctly.  Windows will close the program and 
notify you if a solution is available.  

Close program

Any assistance, would be greatly appreciated.  

Thank you!
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