Service Request Ticket - # 61217

Service Request Information

CONTACT Name Rude, Timothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2016 01:38 PM
Department Athletics Phone
Location Email rudet@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091465[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240AQ5PK Location PDR 2023 Giveaway

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2008 from P0075359, upgrade to Mountian Lion from P0087090, Logic Pro X from Music Licenses P0095256

Wired NIC 34:15:9E:36:C6:DE


Wireless NIC D8:30:62:58:5D:71


Bluetooth NIC 7C:6D:62:A2:32:D4

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact adanderson13@wou.edu 88925

Tracking

Entered by Date Memo
Amy Anderson
Email

Public
Entered by Date Memo
Amy Anderson Sep 12, 2016 01:56 PM 
Status changed from (1) Pending to (5) Completed
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Jessie Bergantinos Sep 12, 2016 01:47 PM 
541-720-2943
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Jessie Bergantinos Sep 12, 2016 01:47 PM 
Task reassigned to Amy Anderson.
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Jessie Bergantinos Sep 12, 2016 01:47 PM 
Please tell Tim that they are not able to 
update their software.

Their computers can't handle the update and 
their department does not pay for it
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Jessie Bergantinos Sep 12, 2016 01:40 PM 
Task reassigned to Ryp Ring.
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Jessie Bergantinos Sep 12, 2016 01:38 PM 
Needs help downloading application onto his mac 
computer. Asking for password for UCS log in
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