Service Request Ticket

Service Request Information

CONTACT	Name	Willard, Jennifer	Date	Sep 12, 2016 04:50 PM
	Department	Criminal Justice	Phone
	Location		Email	plytasj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130853 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4439V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	4439V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150;
	Wired NIC	34:17:EB:A6:8C:9A

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Sep 13, 2016 02:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Sep 13, 2016 02:44 PM	updated firefox	Add Attachment
Tim Taylor	Sep 13, 2016 08:54 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Tim Taylor	Sep 13, 2016 08:54 AM	uninstalled and reinstalled java. Will call to see if that fixed it.	Add Attachment
Tim Taylor	Sep 13, 2016 08:06 AM	Task reassigned to Tim Taylor.	Add Attachment
Amy Anderson	Sep 12, 2016 04:50 PM	Jennifer keeps on getting kicked off of Banner with an error saying the fatal error in java code occurred. Megan says to uninstall and reinstall java to see if that works. Jennifer is available tomorrow, 9/13, all day. WOU# 20130853	Add Attachment