Service Request Ticket - # 61238

Service Request Information

CONTACT Name Boomer, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2016 01:34 PM
Department Natural Science Division Phone 88209
Location Email boomers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130542[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WJ9FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WJ9FZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0092986; TurningPoint2008 from P0063280, Adobe CS6 Design Std from P0093760 and Adobe Premiere Elements v.12 from P0093760; EndNoteX8 MAC/WIN from P0104335 JUNE2017 (email sent to Sarah Boomer); Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66546;

Wired NIC F8:B1:56:C5:A5:66

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Sep 14, 2016 02:36 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Ryp Ring Sep 14, 2016 02:36 PM 
Restarted her computer a couple times and logged 
into my account and added the printers there.  Not 
sure why, but they started working.
 Add Attachment
Ryp Ring Sep 14, 2016 02:05 PM 
Task reassigned to Ryp Ring.
 Add Attachment
Jessie Bergantinos Sep 13, 2016 01:34 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Jessie Bergantinos Sep 13, 2016 01:34 PM 
She lost access to all the printers she used to 
be able to use.  She uses her department 
printers on krusty, as well as ns202, n204, & 
other printers in their building.

Please meet her tomorrow 2
 Add Attachment