Service Request Ticket - # 61242

Service Request Information

CONTACT Name Manning, Joshua   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2016 02:16 PM
Department Athletics Phone 88516
Location Email manningj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110267[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5, Intel Core i3,dual 3.1GHz, #Z0MM
Serial No. D25GF00HDKLH Location PDR 2023 Giveaway

CPU Unknown


OS Unknown Software MAC OS 10.7 Lion(downgrade to 10.6), Microsoft Office 2011 std for MAC from P0082111

Wired NIC C8:2A:14:5B:14:34


Wireless NIC 44:2A:60:DE:F3:64

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Nov 08, 2016 01:32 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Nov 08, 2016 01:32 PM 
Adapter was delivered and setup.  The TV is now 
displaying his computer on the screen.
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Megan Thibeault Nov 08, 2016 11:22 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Nov 08, 2016 11:22 AM 
Please email, they never answer the phone
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John Rushing Nov 04, 2016 09:50 AM 
Status changed from (5) Completed to (1) Pending
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John Rushing Nov 04, 2016 09:49 AM 
New adapter is in, I called and left a message for 
setting up a delivery time.
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John Rushing Sep 26, 2016 04:17 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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John Rushing Sep 13, 2016 03:39 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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John Rushing Sep 13, 2016 03:36 PM 
The display adapter dongle is not working.  We 
were able to test using another coaches dongle 
and the display came right up.  I left a phone 
message for Josh on putting a purchase request in 
for a new one.
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John Rushing Sep 13, 2016 02:43 PM 
Task reassigned to John Rushing.
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Amy Anderson Sep 13, 2016 02:16 PM 
Josh called saying that he is having problems 
connecting his computer up to his tv with his 
HDMI cord. WOU# for computer is 20110267[Edit Inv]. He 
has meetings at 3:15 but he said a tech can 
come in and look at it.
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