Service Request Ticket - # 61251

Service Request Information

CONTACT Name Willard, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2016 04:45 PM
Department Criminal Justice Phone 88733
Location Email willardj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130853[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4439V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4439V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150;

Wired NIC 34:17:EB:A6:8C:9A

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Sep 21, 2016 10:20 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Tim Taylor Sep 21, 2016 10:17 AM 
completed imaging and delivered it
Add Attachment
Tim Taylor Sep 20, 2016 12:02 PM 
imaging her machine now
 Add Attachment
Tim Taylor Sep 19, 2016 02:36 PM 
gave loaner
 Add Attachment
Tim Taylor Sep 15, 2016 08:43 AM 
Jennifer is out sick so I am imaging Susan Hays'
computer. W20130858
 Add Attachment
Tim Taylor Sep 14, 2016 02:18 PM 
Will meet her  thurs 9-14-16 morning to make sure
files backed up and set up loaner
 Add Attachment
Shandelle Plasker Sep 14, 2016 11:46 AM 
Task reassigned to Tim Taylor.
 Add Attachment
Shandelle Plasker Sep 13, 2016 04:45 PM 
Her Java is having issues and quiting on her
unexpectedly. We have re-installed Java which did
nothing. Going to re-image.

She is going to contact me once she is done
backing up her machine.
 Add Attachment