Service Request Ticket - # 61266

Service Request Information

CONTACT Name Boggs, Ellie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2016 11:39 AM
Department President’s Office Phone 89294
Location Email boggse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150695[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BN56JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BN56JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201X from XXXX2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016

Wired NIC 18:66:DA:14:3B:E7


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public

Entered by Date Memo
Jonathan Yoshikawa Sep 16, 2016 10:54 AM
Status changed from (2) Scheduled to (5) Completed
Add Attachment
Jonathan Yoshikawa Sep 16, 2016 10:54 AM
GG (good 2 go) 
Add Attachment
Ranjit Kayastha Sep 15, 2016 08:15 AM
Status changed from (5) Completed to (2) Scheduled
Add Attachment
Ranjit Kayastha Sep 15, 2016 08:15 AM
Priority changed from (3) Priority to (1) Highest Priority.
Add Attachment
Ranjit Kayastha Sep 15, 2016 08:14 AM
****This is an email****
I’m really sorry to be a pain but it’s still not
working. It’s still directing me to buy a
subscription when I try to edit. Do I need to
login? If so, the logins that I know of aren’t
working. I’m sure I’m doing something wrong, but I
really need to be able to edit and combine PDFs
first thing Friday morning.

 

Do you think you could help me with Acrobat on
Friday morning? I’m out of the office for meetings
tomorrow. Could we plan to meet at 9 a.m.?

 

Ellie
Add Attachment
Ranjit Kayastha Sep 15, 2016 08:14 AM
She send ma this email after Jonathan completed
the task. So he went to help her again.
Add Attachment
Ranjit Kayastha Sep 15, 2016 08:13 AM
****This is an email****
Hey,

 

Acrobat is still prompting me to purchase a
subscriptions service in order to edit PDFs. Am I
doing something wrong or is it not fully updated?

 

Ellie
Add Attachment
Jonathan Yoshikawa Sep 14, 2016 02:55 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jonathan Yoshikawa Sep 14, 2016 02:09 PM
Task reassigned to Jonathan Yoshikawa.
Add Attachment
Ranjit Kayastha Sep 14, 2016 01:25 PM
Sent email asking for availability.
Add Attachment
Tricia Flaherty Sep 14, 2016 11:39 AM
FOR INSTALL OF ADOBE ACROBAT PRO DC-- new
"serialized" installer instructions:
Transfer the new folder at: T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN
to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer
Add Attachment