Service Request Ticket

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CONTACT	Name	Ward, Pam	Date	Sep 14, 2016 12:28 PM
	Department	College of Education	Phone	89292
	Location		Email	wardp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150413 (opens in a new window)	Bldg/Room	RWEC 256
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRD0L1DV30	Location	Pam Ward, NTT HEXS
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:64:96
	Wireless NIC	A4:F1:E8:D5:E2:0A
	Bluetooth NIC	A4:F1:E8:D5:E2:0B

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Sep 21, 2016 01:12 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ryp Ring	Sep 21, 2016 01:10 PM	Transferred her iTunes files to her laptop and connected her to Ed copier and her own printer. Also grabbed her old machine 20141301 and put it next to Courtney's desk	Add Attachment
Ryp Ring	Sep 21, 2016 11:29 AM	Got her files transferred to her new laptop. Still need to transfer itunes library and take an extra machine that's in her room.	Add Attachment
Jonathan Yoshikawa	Sep 20, 2016 04:27 PM	Task reassigned to Ryp Ring.	Add Attachment
Jonathan Yoshikawa	Sep 16, 2016 10:56 AM	JAMFin' and SelfServicing	Add Attachment
Ranjit Kayastha	Sep 16, 2016 10:12 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Sep 16, 2016 10:12 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Sep 16, 2016 10:12 AM	Johnathan started imaging...	Add Attachment
Ranjit Kayastha	Sep 16, 2016 10:11 AM	*********************************************** She has two iMac in the office. One old and one new. After the Macbook is ready we can bring back her new iMac and give it to Tricia. The iTunes need to be transferred to her Macbook from old iMac. We can do that through connecting the iMac and Macbook with a firewire cable. Will make the transfer faster than backing up her iTunes on one of our external hard drives. Next week we are gonna be busy but she should be the first one in our list. She has been waiting from very long. Also there is a new printer in the box, that we need to setup with her Macbook when we delivere it to her. ************************************************	Add Attachment
Ranjit Kayastha	Sep 16, 2016 10:05 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Megan Thibeault	Sep 16, 2016 08:02 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Sep 16, 2016 08:02 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Sep 16, 2016 08:02 AM	Lets back up her iTunes, up on one of our external hard drives, backing up on the network takes a lot longer.	Add Attachment
Tricia Flaherty	Sep 14, 2016 03:06 PM	**This is an email** Thank you Tricia! I have not loaded anything onto the new iMac. My old iMac is still in my office. The itunes library is on it. Thanks again! Pam Ward Pamela R. Ward Health and Exercise Science Division Western Oregon University 345 N. Monmouth Avenue Monmouth, Oregon 97361 office - RWEC 256 phone - 503-949-7567	Add Attachment
Tricia Flaherty	Sep 14, 2016 01:00 PM	She has a large iTunes transfer that you will need to help with for this setup THX Tricia	Add Attachment
Courtney Croy	Sep 14, 2016 12:28 PM	NEW EQUIP SETUP: An Apple macbook pro W#20150413 is to be set up and delivered for Pam Ward in RWEC 256. This is to be swapped with the Mac computer W#20141301 that she has currently. The Mac needs to be returned to Tricia. The laptop is located in ITC 008 on the counter across from the storage wall.	Add Attachment