Service Request Ticket - # 61273

Service Request Information

CONTACT Name Laundré, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2016 02:35 PM
Department Natural Science Division Phone
Location Email laundrej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130850[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43C7V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43C7V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66545

Wired NIC 34:17:EB:A6:91:35

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Sep 20, 2016 11:31 AM 
Status changed from (2) Scheduled to (5) Completed
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Ryp Ring Sep 20, 2016 11:30 AM 
Nick and I delivered the CPU to John and connected 
him to NS202 and NS204 printers
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Shina Oladiti Sep 20, 2016 10:41 AM 
Task reassigned to Ryp Ring.
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Shina Oladiti Sep 20, 2016 10:39 AM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Sep 20, 2016 08:07 AM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Sep 19, 2016 04:52 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Shina Oladiti Sep 19, 2016 04:52 PM 
He would be available tomorrow between 11am-12noon
tomorrow.
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Ranjit Kayastha Sep 19, 2016 11:57 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Sep 19, 2016 11:56 AM 
Moved in AD to FacStaff-Natural Science-Computers
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Shina Oladiti Sep 19, 2016 11:11 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Sep 19, 2016 11:10 AM 
**************************************
Update in AD
**************************************
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Shina Oladiti Sep 19, 2016 11:10 AM 
I re-image W#20131015[Edit Inv] and it is ready to be use.
Waiting on the user for admit right. 

W#20130850[Edit Inv] is prepped and ready to be delivered.
It is back on the counter.
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Shina Oladiti Sep 19, 2016 08:39 AM 
Imaging in progress.....
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Tricia Flaherty Sep 16, 2016 10:50 AM 
I moved this computer and monitor to inventory
counter in ITC008
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Tricia Flaherty Sep 16, 2016 09:37 AM 
FYI these new NTT Faculty will be on campus for
work next week
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Tricia Flaherty Sep 14, 2016 03:09 PM 
***IMPORTANT UPDATE***
They also have a new NTT in NS021A who they just
told me wants a MAC so please re-image MAC from
NS220 and have it reassigned to Melissa Kelley a
new NTT in Biology that is in NS021A (currently no
computer in that office)
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Courtney Croy Sep 14, 2016 02:35 PM 
GFA EQUIP SETUP: A Dell cpu W#20130850[Edit Inv] and monitor 
W#20141026[Edit Inv] are to be set up and delivered for John 
Laundre ins NS 220. These will be swapping out with Mac 
W#20131015[Edit Inv]. Bring Mac computer to Tricia. 
The GFA set up is located in ITC 008 on the counter next to 
my desk.
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