Service Request Ticket - # 61274

Service Request Information

CONTACT Name Finnell, Ray   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2016 03:29 PM
Department Creative Arts Phone 89298
Location Email finnellra@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141246[Edit Inv] (opens in a new window) Bldg/Room RA 108
Service Tag 41WHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 41WHV42 Location Ray Finnell, event manager

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; AutoCad per the ED community agreement,Vectorworks lab licensing UPGRADED to version 2106 from P0101656 SEPT2016; Winzip 21.5 Standard Edition VISA201700*TBA OCT2017 *emailed to Ray;

Wired NIC 98:90:96:D5:FF:A8


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public

Entered by Date Memo
Ryp Ring Sep 19, 2016 02:58 PM
Status changed from (1) Pending to (5) Completed
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Ryp Ring Sep 19, 2016 02:57 PM
Delivered the station, there was no old CPU to 
grab.  Told him he could contact us if he wanted 
his cables to be managed better.
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Megan Thibeault Sep 19, 2016 01:58 PM
He should be doing this after he gets back from lunch.
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Megan Thibeault Sep 19, 2016 01:19 PM
Priority changed from (2) High Priority to (1) Highest Priority.
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Tricia Flaherty Sep 16, 2016 10:49 AM
Task reassigned to Ryp Ring.
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Tricia Flaherty Sep 16, 2016 10:49 AM
Priority changed from (1) Highest Priority to (2) High Priority.
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Tricia Flaherty Sep 16, 2016 10:49 AM
Priority changed from (1) Highest Priority to (2) High Priority.
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Tricia Flaherty Sep 16, 2016 10:49 AM
Priority changed from (1) Highest Priority to (2) High Priority.
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Tricia Flaherty Sep 16, 2016 10:49 AM
I moved this computer and monitor to inventory
counter in ITC008 ... do we have a date/time setup
for delivery yet?
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Ranjit Kayastha Sep 16, 2016 10:42 AM
Status changed from (1) Pending to (2) Scheduled
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Ranjit Kayastha Sep 16, 2016 10:42 AM
Status changed from (1) Pending to (2) Scheduled
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Ranjit Kayastha Sep 16, 2016 10:42 AM
Priority changed from (2) High Priority to (1) Highest Priority.
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Ranjit Kayastha Sep 16, 2016 10:41 AM
Moved in AD to FacStaff-Creative Arts-Theatre-Dance
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Ryp Ring Sep 16, 2016 09:26 AM
Task reassigned to UCS Tech.
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Ryp Ring Sep 16, 2016 09:26 AM
**UPDATE IN AD**
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Ryp Ring Sep 16, 2016 09:25 AM
Finished setup, AutoCAD 2017 licensed and 
vectorworks installed.  It is next to Courtney's 
desk 
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Ryp Ring Sep 16, 2016 08:08 AM
He responded back saying he wants AutoCAD 2017 

He also said that he would like his machine 
delivered delivered anytime after 1:30pm on 
Monday 9/19/2016 
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Ryp Ring Sep 15, 2016 04:54 PM
Sent an email to Ray asking which version of 
AutoCAD he wants
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Tricia Flaherty Sep 14, 2016 04:55 PM
The secondary contact for this setup can be Jeanie
Stuntzner *8-8461 in CREATIVE ARTS Main Office in
RICE Auditorium 101(she moved to that position
recently)
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Tricia Flaherty Sep 14, 2016 03:37 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 14, 2016 03:37 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Sep 14, 2016 03:34 PM
Talk with Ray about what version of AutoCad
applications he needs and if you can't find that
current version on the TDrive under
T:\Autodesk\2017_AuotDesk
then let Tricia now and she can download the
license and installer via the Ed Portal we have
access to online for free AutoDesk software for
educational use
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Tricia Flaherty Sep 14, 2016 03:31 PM
T:\Vectorworks\VectorWorks2016
Network License Server - bagel.wou.edu    port
5053  for install of LAB concurrent license on
this users workstation
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Courtney Croy Sep 14, 2016 03:29 PM
GFA EQUIP SETUP: A Dell CPU W#20141246[Edit Inv] and monitor 
W#20141028[Edit Inv] are to be set up and delivered for Ray Finnell in 
Rice 108. This is located in ITC 008 on the counter next to 
my desk. 
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