Service Request Ticket - # 61281

Service Request Information

CONTACT Name Foster, Ashlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2016 09:20 AM
Department Registrar’s Office Phone 88189
Location Email fostera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110871[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2G765V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; ***TRANSFERED FROM W#20081164 APRIL2013*** Viso Std 2007(installed as Visio2003 std) from P0062312 transfered from W#20070855 12-2009, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550; **TRANSFER Acrobat Pro 10 above to Dan Clark W#20101159 NOV2013(SR52251)**

Wired NIC 18:03:73:26:2F:C8

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Sep 15, 2016 12:04 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Sep 15, 2016 12:04 PM 
DONE!
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Ranjit Kayastha Sep 15, 2016 10:11 AM 
Task reassigned to Ranjit Kayastha.
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Amy Anderson Sep 15, 2016 09:36 AM 
****This is an email****
Wou # 20110871[Edit Inv]
Available all day except 12-2

Thank you!
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Amy Anderson Sep 15, 2016 09:20 AM 
Responded asking for availability and wou# 
****This is an email****
09/15/2016

Re: Slow computer

Good Morning,

Problem: Computer is very slow. Locked up using 
Firefox to open PDF document in Moodle. 
Attempted to use the task manager to end the 
task, but the computer wouldn't close down the 
browser. I have to restart the computer each 
time. I work in Moodle Support, and I need to 
have multiple systems open at a time, and I 
can't have my computer locking up if I am in 
the middle of a request. 

Requester: Ashlee Foster
Location: ITC 204
Phone: 88691
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