Service Request Ticket - # 61294

Service Request Information

CONTACT Name Kavanagh, Richard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2016 01:14 PM
Department University Computing Solutions Phone 88323
Location Email kavanagr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141245[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4GTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 4GTHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D4:72:69

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Sep 19, 2016 02:57 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ryp Ring Sep 19, 2016 01:04 PM 
Got it setup and only retrieved the monitor 
20081172[Edit Inv], no machine found
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Shina Oladiti Sep 19, 2016 12:23 PM 
Task reassigned to Ryp Ring.
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Ranjit Kayastha Sep 19, 2016 12:00 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Sep 19, 2016 12:00 PM 
Moved in AD to FacStaff-UCS-Computers
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Shina Oladiti Sep 19, 2016 11:05 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Sep 19, 2016 11:05 AM 
Sent an email for availability.
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Shina Oladiti Sep 19, 2016 11:00 AM 
**********************************
Update in AD.
**********************************
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Shina Oladiti Sep 19, 2016 11:00 AM 
Prepped and ready for delivery. It is back on the
rack.
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Shina Oladiti Sep 19, 2016 08:20 AM 
Imaging in progress.....
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Courtney Croy Sep 16, 2016 01:14 PM 
GFA EQUIP SETUP: A Dell CPU W#20141245[Edit Inv] and Monitor 
W#20141027[Edit Inv] are to be set up and delivered to ITC 004 for 
the Student Programmer Station. Contact is Richard 
Kavanagh. This will be replacing CPU W#20120620[Edit Inv] and 
monitor W#20081172[Edit Inv]. The new GFA setup are located in ITC 
in the hallway on the GFA Rack.
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