Service Request Ticket

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CONTACT	Name	Flaherty, Tricia	Date	Sep 16, 2016 01:22 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160106 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch w/ Retina 5K display #Z0SD
	Serial No.	D25S40TWGQ18	Location	PDR
	CPU	Intel Core i7(4.0GHz quad)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Final Cut Pro X from P0101469; bundled software for W#20160197 NEWERTECH miniStack VISA2016005528(under drivers on TDRIVE); Roxio Toast Titanium (v.11)from P0092312(STOCK) UPGRADED to Roxio Toast Titanium v17 UCS2018009107
	Wired NIC	A8:60:B6:02:DD:16
	Wireless NIC	28:F0:76:4A:79:52
	Bluetooth NIC	28:F0:76:4A:79:53

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 22, 2016 08:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 22, 2016 08:24 AM	Done!	Add Attachment
Ranjit Kayastha	Sep 22, 2016 08:15 AM	Moved in AD tO Building and Devices-RWEC-2nd Floor-RWEC 210-Production Studio	Add Attachment
Shina Oladiti	Sep 22, 2016 08:06 AM	Yeah it is. It just need to be added to AD.	Add Attachment
Megan Thibeault	Sep 22, 2016 07:17 AM	Update?!?!	Add Attachment
Shandelle Plasker	Sep 20, 2016 04:41 PM	Shina is this setup and done?	Add Attachment
Ranjit Kayastha	Sep 20, 2016 03:15 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Sep 20, 2016 03:15 PM	Didn't find W20160106 in AD.	Add Attachment
Shina Oladiti	Sep 20, 2016 12:18 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Sep 20, 2016 12:17 PM	Delivered to RWEC210 by me.	Add Attachment
Shina Oladiti	Sep 20, 2016 11:02 AM	Contacted Nathan and he said it goes into RWEC210 Production Studio.	Add Attachment
Shina Oladiti	Sep 20, 2016 11:01 AM	************************************* Update in AD *************************************	Add Attachment
Shina Oladiti	Sep 20, 2016 11:01 AM	Prepped and ready to be delivered.	Add Attachment
Shina Oladiti	Sep 20, 2016 08:09 AM	Installing the additional software.	Add Attachment
Shina Oladiti	Sep 19, 2016 12:17 PM	Imaging in progress.....	Add Attachment
Tricia Flaherty	Sep 16, 2016 01:23 PM	This iMac is currently on Countertop by Courtney's Desk with all peripherals	Add Attachment
Tricia Flaherty	Sep 16, 2016 01:22 PM	Contact Nathan when machine is ready to be setup and delivered to RWEC This is a beefed up iMac 27in station for Video Editing to go to RWEC210 video production studio for College of ED: it will get a base image to match ITC205 and then some additional software and hardware peripherals. Final Cut Pro X from P0101469(via JAMF base image like ITC205); bundled software for W#20160197 NEWERTECH miniStack VISA2016005528(under drivers on TDRIVE); Roxio Toast Titanium (v.11)from P0092312(STOCK) T:\Roxio\Toast\Toast_Titanium_11_Pro Additional items: Dell 27 Ultra HD 4K Monitor #P2715Q monitor Logic Keyboard Transparent Apple Final Cut Pro X GogicSkin on Apple keyboard JBL LSR305 5-inch Two-Way Powered Studio Monitor Kit (Pair) #JBLSR305K(headset bundled with speakers) Macally 3-Button USB Optical Mouse G-Technology G-DRIVE 4TB NewerTech miniStack MAX Storage & Optical Drive with 1TB Samsung SSD added	Add Attachment