Service Request Ticket - # 61309

Service Request Ticket - # 61309

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Service Request Information

CONTACT	Name	Braun, Debbie	Date	Sep 19, 2016 08:44 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130905 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	443BV12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	443BV12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:4E:55

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 28, 2016 03:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 28, 2016 12:27 PM	I uninstall her internet explorer and reinstall it back, then i run windows update on her system. Also i think the computer hasnt been restated for long time so the windows update that was installed is probably not active on her computer.	Add Attachment
Megan Thibeault	Sep 27, 2016 04:55 PM	update shina?!	Add Attachment
Kyle Arthenayake	Sep 26, 2016 08:15 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyle Arthenayake	Sep 26, 2016 08:15 AM	**This is an email** Just thought I'd let you know - while someone came and did something with the computer and said the problem was fixed, it's not. During each of the last three days, the message has reappeared and Banner has shut down on me each time.	Add Attachment
Shina Oladiti	Sep 19, 2016 04:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 19, 2016 04:13 PM	She has updated java on her computer, i did windows update and also install silver-light, shockwave and adobe flash-player.	Add Attachment
Shina Oladiti	Sep 19, 2016 11:18 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Sep 19, 2016 08:44 AM	**This is an email** 20130905 Yesterday it kicked me out at least 4 times and this morning it did it already within a 1/2 hour of starting up my computer. I am available today and tomorrow, afternoons only (after 1:30). Thanks!	Add Attachment
Amy Anderson	Sep 19, 2016 08:44 AM	**This is an email** At least once a day, sometimes more, I'll be working in Banner and I get the following message: JAVA (TM) Web Launcher has stopped working - a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. And then Banner shuts down on me and I have to log back in. Is this just happening to me or is this a known problem? Thanks, Debbie	Add Attachment