Service Request Ticket

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Service Request Information

CONTACT	Name	Caceda, Carmen	Date	Sep 20, 2016 07:55 AM
	Department	College of Education	Phone	88409
	Location		Email	cacedac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150682 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25RV0FKGG7D	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.16 or 11.x (Big Sur)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715; TRANSFER from W#20120398 EndNote X6 for MAC from P0089142--TRANSFERRED TO W#20141279 See SR67366 MAY 2018;
	Wired NIC	38:C9:86:49:E8:E1
	Wireless NIC	28:F0:76:48:3D:F2
	Bluetooth NIC	28:F0:76:48:3D:F3

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Sep 21, 2016 01:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Sep 20, 2016 02:24 PM	Also gave her admin rights	Add Attachment
Ryp Ring	Sep 20, 2016 02:24 PM	connected two of her machines to ED copier in RWEC	Add Attachment
Ranjit Kayastha	Sep 20, 2016 01:57 PM	Task reassigned to Ryp Ring.	Add Attachment
Amy Anderson	Sep 20, 2016 10:21 AM	**This is an email** Hi, Amy, I'm sorry. I didn't read this email until now because I'm in a professional development session. I left the equipment where I'd like it to be.	Add Attachment
Tim Taylor	Sep 20, 2016 09:48 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Tim Taylor	Sep 20, 2016 09:46 AM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Sep 20, 2016 09:46 AM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Sep 20, 2016 09:46 AM	pluged in her Apple desktop and printer. She needs admin rights. I left a voice mail to have her call and set up a time to do that.	Add Attachment
Amy Anderson	Sep 20, 2016 08:54 AM	**This is an email** Hi, My computer number is 20150682. I'll leave my office open so that you can come any time. I needmy printer the most. Carmen	Add Attachment
Amy Anderson	Sep 20, 2016 08:53 AM	Task reassigned to Tim Taylor.	Add Attachment
Amy Anderson	Sep 20, 2016 08:53 AM	**This is an email** Hi, My computer number is 20150682. I'll leave my office open so that you can come any time. I need my printer the most.	Add Attachment
Amy Anderson	Sep 20, 2016 08:53 AM	**This is an email** Hi, My computer number is 20150682. I'll leave my office open so that you can come any time. I need my printer the most.	Add Attachment
Ranjit Kayastha	Sep 20, 2016 08:53 AM	Task reassigned to Tim Taylor.	Add Attachment
Amy Anderson	Sep 20, 2016 08:47 AM	**This is an email** Good morning, You can come at any time.And , I'm in a meeting so I can't read the number, but I will rush and get it for you.	Add Attachment
Amy Anderson	Sep 20, 2016 07:55 AM	Responded asking for availability and WOU# **This is an email** Good evening, I wonder if someone can come to my office # 222, New Education Building and set up the following: 1. My new apple desktop 2. My printer, which should be connected to my new apple desktop and my old laptop. Thanks a lot in advance. Carmen Carmen Cáceda, Ph.D.	Add Attachment