Service Request Ticket

Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Sep 20, 2016 08:15 AM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150412 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L6DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:65:8D
	Wireless NIC	A4:F1:E8:D5:E3:9C
	Bluetooth NIC	A4:F1:E8:D5:E3:9D

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Sep 20, 2016 10:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Sep 20, 2016 10:31 AM	I unscrewed the machine to check if there is any internal damage but it appears to be fine internally and externally. It is also working fine and it should not have any issue.	Add Attachment
Shina Oladiti	Sep 20, 2016 10:31 AM	I unscrewed the machine to check if there is any internal damage but it appears to be fine internally and externally. It is also working fine and it should not have any issue.	Add Attachment
Shina Oladiti	Sep 20, 2016 10:11 AM	Picked up the machine.	Add Attachment
Shina Oladiti	Sep 20, 2016 09:17 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Sep 20, 2016 08:31 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Amy Anderson	Sep 20, 2016 08:15 AM	Kimber called saying that one of her faculty Maria Laine, had a house fire this weekend. She was wondering if a tech could look at computer that was in the fire to make sure it is fine. WOU# 20151412. The computer is in Kimbers office RWEC 220 and if she is not in her office the laptop will be on Kimbers chair.	Add Attachment