Service Request Ticket - # 61337

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2016 10:28 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100077[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. W80322L5DNM Location PDR

CPU Intel Core i3(3.06GHz, 4MB L3)


OS Unknown Software Apple Final Cut Express ordered with systems S# LISTED ON T DRIVE, Microsoft Office for Mac 2008 from P0076561, Adobe Master Coll. CS5 MAC P007684, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC C4:2C:03:2E:B2:B6


Wireless NIC D8:30:62:64:F8:B5


Bluetooth NIC 78:CA:39:BE:8D:87

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Sep 20, 2016 03:25 PM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Sep 20, 2016 03:25 PM 
Scratch that last memeo, I went over and 2 ports 
that they were not using were already activated. 
It seemed that was the main issue. Told him to 
contact us if he had any other problems
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Ryp Ring Sep 20, 2016 02:49 PM 
Talked to Trey and it seems that his machine 
doesnt have a hard wire connection.  There also 
aren't a lot of ports activated in that room, so, 
I'll talk to Paul about activating some.
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Ryp Ring Sep 20, 2016 02:34 PM 
Task reassigned to Ryp Ring.
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Amy Anderson Sep 20, 2016 10:28 AM 
Trey Shimabukuro, with football, in HWC office 128 
called saying his computer has been running slow. 
He is available at 2 today for a tech to take a 
look. WOU# 20100077[Edit Inv] . Contact# 808-482-1703.
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