Service Request Ticket - # 61343

Service Request Information

CONTACT Name Fritz, Darlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2016 11:52 AM
Department College of Education Phone 88704
Location Email fritzd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150251[Edit Inv] (opens in a new window) Bldg/Room RWEC 165
Service Tag 26D4462 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 26D4462 Location Darlene Fritz, Teacher Ed Advising

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:CE:5A


Wireless NIC DC:53:60:3B:B0:A5


Bluetooth NIC DC:53:60:3B:B0:A9

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Amy Anderson Sep 20, 2016 12:39 PM 
Task reassigned to Megan Eichler.
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Amy Anderson Sep 20, 2016 12:39 PM 
Status changed from (1) Pending to (5) Completed
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Amy Anderson Sep 20, 2016 12:39 PM 
This is Megan, she came in, I ran malewarebytes 
and did a sophos scan. Looks fine. Returned the 
laptop back to Darlene
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Amy Anderson Sep 20, 2016 11:52 AM 
Darlene took her laptop off campus this morning and when a student logged 
into their Chemeketa portal, alarms went off along with things flashing on 
her computer. She is bringing the laptop in to be looked at. Her extension 
number is 88704.
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