Service Request Ticket - # 61344

Service Request Information

CONTACT Name Henle, Stacy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2016 11:59 AM
Department Natural Science/ Chemistry Phone 88020
Location Email henles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HNHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, SmartDraw 2016 STD Edition for WIN desktop VISA2016005771, Adobe CC2015* subscription Named user(Stacy Henle) from Order#9462 OCT2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE

Wired NIC B8:CA:3A:8E:44:01

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Sep 21, 2016 01:08 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Sep 21, 2016 01:08 PM 
Done! She is having an issue with Drivers update
software, asking her to scan. I uninstall Apple
software as its giving her problem and i updated
her VLC.
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Shina Oladiti Sep 21, 2016 12:31 PM 
It set for today? just going to look it up.
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Megan Thibeault Sep 21, 2016 11:48 AM 
UPDATE??
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Shina Oladiti Sep 20, 2016 12:15 PM 
Task reassigned to Adeshina Oladiti.
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Amy Anderson Sep 20, 2016 11:59 AM 
Stacy keeps having a pop up saying driver update. 
She would like for someone to come take a look. 
She is available tomorrow after 12:30
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