Status changed from (6) Ready to Deliver to (5) Completed

Picked it up. Kyle gave it to him.

****This is an email****
Hey Megan, that was really, really quick.
It turns out that I won't be on campus again until
Monday morning.  So, I will pick up the laptop at
that time.
Also, did Amy tell you that MS-Office needed some
certificate info?  It kept beeping me that I was
running out of time ;)

Thanks to all you folks.

sriram

ps: My curiosity here ... what was causing the
overheating issue that was then making the fan run
forever???

****This is an outgoing email****
Hi Sririam,

We were just following up with you regarding a
service request that we have for you.  (#61348)

Description: Dell Laptop heat/fan

We have fixed your laptop. Please let us know when
a good time is to return it to you.

Thanks,
Megan Eichler

Also cleaned out the fan just in case something
small was stuck in it. 

Task reassigned to Megan Eichler.

He needs the computer back by Monday for classes. 
When he dropped off the laptop he also mentioned how 
Microsoft office license is saying that it will 
expire in 2 days.

Contact him via email and phone number 541-914-8851

****This is an email****
The problem is back ... the fan seems to run forever, 
the underside of the laptop gets all super-hot.  
(strangely enough, my car also has the same problem 
now, with the fan running even after the engine is 
shut off ... maybe I am the problem!)  

So, this is what I am thinking ... It is clearly 
beyond my abilities and the professionals need to 
take over ...
I can drop off the laptop tomorrow morning, and then 
pick it up later in the afternoon?  I assume a crew 
will be there even during the back-to-school events 
at the auditorium?

Let me know what you think will be the best way to 
proceed.   

A big thanks

sriram