Service Request Ticket - # 61355

Service Request Information

CONTACT Name Ryerson, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2016 09:09 AM
Department The Research Institute Phone 89205
Location Email ryersona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20110778[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Dual-core Intel
Serial No. C02GNKJGDV13 Location PDR 2023 Giveaway

CPU Intel Core i5(2.4GHz, 3MB L3)


OS Unknown Software MS Office from P0085288

Wired NIC 3C:07:54:49:06:3F


Wireless NIC 68:A8:6D:20:88:26


Bluetooth NIC 68:A8:6D:20:88:27


TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public

Entered by Date Memo
Ryp Ring Sep 22, 2016 11:57 AM
Status changed from (1) Pending to (5) Completed
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Ryp Ring Sep 22, 2016 11:57 AM
Nick and I delivered her computer to her in TODD 
239
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Megan Thibeault Sep 22, 2016 11:40 AM
 	TODD 228
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Ryp Ring Sep 22, 2016 10:16 AM
She wants this delivered at 11 today
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Ryp Ring Sep 21, 2016 03:54 PM
Finished rest of setup.  It is at staff standup 
desk next to Paul's desk
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Ranjit Kayastha Sep 21, 2016 01:32 PM
Task reassigned to Ryp Ring.
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Megan Thibeault Sep 21, 2016 10:45 AM
Pepper is starting the reimage, machine is at
staff stand up desk
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Amy Anderson Sep 21, 2016 09:09 AM
Laptop is in "in box"
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Amy Anderson Sep 21, 2016 09:09 AM
Amber would like for computer WOU# 20110778[Edit Inv] to be 
re-imaged before tomorrow, 9/22 at lunch. Please 
contact her at 89205 if this is not able to get 
done so she can pick it up. 
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