Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Shondra	Date	Sep 21, 2016 09:20 AM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160194 (opens in a new window)	Bldg/Room	APSC 501E
	Service Tag	2Y4LKC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	2Y4LKC2	Location	Upward Bound Director, Shondra Russell
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	28:F1:0E:1F:34:6A
	Wireless NIC	40:49:0F:8A:FC:BB

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Sep 22, 2016 08:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Sep 22, 2016 08:15 AM	done.	Add Attachment
Megan Thibeault	Sep 22, 2016 07:22 AM	did this get done?!	Add Attachment
Amy Anderson	Sep 21, 2016 09:56 AM	**This is an email** Thanks Amy, I'm in APS 501 (5th level, above the Writing Center). I'm available & in my office today until 12 p.m.; and 1 to 3 p.m. Thanks!	Add Attachment
Jonathan Yoshikawa	Sep 21, 2016 09:38 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Amy Anderson	Sep 21, 2016 09:20 AM	Emailed asking availability **This is an email** Good morning! I've been having trouble printing to our printer, UB-SID. I get an error message telling me that I need to download and install a software driver to print. If I re-start my computer, it seems to work, but then I get the message again the next day or so. My computer number is 20160194. Thank you, Shondra	Add Attachment