Service Request Ticket - # 61359

Service Request Information

CONTACT Name Carano, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2016 09:50 AM
Department Education & Leadership Phone 88604
Location Email caranok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131001[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LTF6T6 Location PDR

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0094155

Wireless NIC 48:D7:05:B6:D3:DB


Bluetooth NIC 48:D7:05:B6:D3:DC

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Kirsten Fauser Sep 28, 2016 11:54 AM 
Status changed from (3) Order in Process to (5) Completed
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Kirsten Fauser Sep 28, 2016 11:54 AM 
Returned loaner charger and gave him the new 
charger.
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Megan Thibeault Sep 26, 2016 07:34 AM 
Charger is in "out" box
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Megan Thibeault Sep 26, 2016 07:34 AM 
I wasn't able to pick it up on Friday due to the
new education building dedication. I didn't
realize how long it would take. I'm off campus
today and tomorrow, but will come in and get the
new cord Wednesday. 

Thanks!
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Megan Thibeault Sep 22, 2016 04:06 PM 
charger is on my desk with stickie note
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Megan Thibeault Sep 22, 2016 04:01 PM 
got the new charger, emailed Ken about it
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Megan Thibeault Sep 21, 2016 10:36 AM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Sep 21, 2016 10:35 AM 
Repair Dispatch ID:

D209741230
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Amy Anderson Sep 21, 2016 09:50 AM 
Ken charger for laptop WOU# 20131001[Edit Inv] is not 
working. He brought in his charger and I gave him 
loaner #5 with an adapter for his computer.
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